Terms & Conditions

EX10 Ltd – Terms & Conditions of Business

1. Definitions

• “The
  Company” refers to EX10 Ltd, registered in England and
  Wales.
• “The
  Customer” is the individual, company or organisation who has requested
  services from the Company.
• “Services”
  means the works and services to be carried out as detailed in our
  quotation or agreed scope.
• “Offer”
  refers to any quotation, estimate or tender submitted by the Company.
• “Subcontractor”
  means any third-party contractor engaged by the Company to carry out all
  or part of the works.
• “The
  Parties” refers collectively to EX10 Ltd and the Customer.

2. Basis of Contract

All services provided by EX10 Ltd are subject to
the following terms and conditions. No alternative or additional terms will
apply unless agreed in writing by the Company. By accepting our quotation or
allowing works to commence, the Customer is deemed to accept these terms in
full.

3. Scope of Services

EX10 Ltd will carry out the agreed services with
reasonable skill and care and in accordance with the agreed quotation or scope.
We will use reasonable efforts to meet any agreed timescales but cannot be held
responsible for delays beyond our control, including those caused by weather,
third-party suppliers, or unforeseen site conditions.

4. Use of Subcontractors

• The
  Company may engage qualified subcontractors to assist in the delivery of
  the works.
• All
  subcontractors will be suitably experienced, insured and approved by the
  Company.
• The
  Company remains responsible for managing subcontractors and ensuring works
  are carried out to standard.
• The
  Customer must not instruct subcontractors directly without prior written
  consent.
• The
  Company accepts no liability for any unauthorised agreements or side
  arrangements between the Customer and any subcontractor.

5. Customer Responsibilities

The Customer agrees to:

• Provide
  clear access to the site at the agreed time and date.
• Ensure
  the site is safe, secure, and free of obstruction.
• Obtain
  all necessary permissions, consents, and approvals (including planning
  permission, party wall notices, building control, etc.).
• Provide
  welfare facilities on site unless otherwise agreed in writing.

Failure to meet these obligations may result in additional
charges to cover lost labour time, restocking or rescheduling.

6. Prices and Quotations

• All
  prices quoted are exclusive of VAT unless otherwise stated.
• Quotes
  are valid for 30 days unless stated otherwise.
• Prices
  are based on information provided by the Customer. If this information
  proves to be inaccurate, the Company reserves the right to revise the
  quotation.
• Any
  requested variations or changes to the scope of work will be quoted
  separately. No variation will be undertaken without written agreement.

7. Unforeseen Work & Variations

Where additional works are required due to site conditions
or instructions from the Customer, a revised quotation will be provided. These
must be agreed in writing before work proceeds. In urgent situations, work may
be carried out on a cost-plus basis with prior verbal agreement.

8. Payment Terms

• Payment
  terms are strictly 7 days from the date of invoice, unless
  otherwise agreed.
• For
  works longer than 14 days, interim invoices may be issued every 2 weeks.
• Late
  payments will attract interest at 8% above the Bank of England base
  rate, calculated monthly.
• The
  Company reserves the right to suspend works for non-payment, following 7
  days’ written notice.
• Ownership
  of materials remains with the Company until full payment is received.

9. Materials and Delivery

• Deliveries
  will be made over hard, accessible roads. Where this is not possible,
  offloading and transport on site is the Customer’s responsibility.
• Materials
  remain at the Customer’s risk once delivered to site. Any theft, loss or
  damage will be charged accordingly.
• The
  Company retains ownership of all materials until they are paid for in
  full.

10. Right of Access for Remedial Works

Right of Access for Rectification

The client agrees to report defects or issues within 14 days
of discovery.
In the event that remedial work is required to address any defect or issue
arising from services we have provided we reserve the right to reasonable
access to the property or premises to carry out necessary inspections, repairs,
or corrections, grant such access within a reasonable timeframe following
written notice. Failure to provide access may limit our ability to remedy the
issue and may void any related warranties or guarantees.

11. Survey and Inspection Disclaimer (e.g. Damp,
Structural Issues)

Survey Limitations and Liability
Our surveys (including those relating to damp, structural issues, or other
property conditions) are based on a non-invasive visual inspection unless
stated otherwise within the survey and are limited to areas that are reasonably
accessible at the time of the visit. While we strive to identify potential
issues, we do not accept liability for any condition or defect that is
concealed, not reasonably visible, or outside the scope of the survey.
Clients should be aware that further intrusive investigation may be necessary
to determine the full extent of any issue, and we recommend that qualified
specialists be consulted where appropriate. Our findings and recommendations
are intended as guidance only and do not constitute a warranty or guarantee of
property condition.

 12. Roofing

For
all roofing projects undertaken, the client must provide safe and unobstructed
access to the roof and work areas for the duration of the project. All roofing
work is weather-dependent, and schedules may be adjusted due to unsafe
conditions without liability to the contractor. If hidden issues such as rot,
structural damage, mold, or pest infestation are uncovered during the job, the
contractor will notify the client and obtain approval before proceeding with
any additional work or charges. manufacturer warranties are separate and
subject to their own terms. Warranties are void if damage results from
third-party work, weather events, or lack of proper maintenance. The contractor
follows all applicable safety regulations, and the client must not access the
work area during construction. Roofing works may be subject to scaffold requirements, weather restrictions, access limitations and temporary site controls to ensure safe completion. Upon completion, the contractor will perform a general clean-up, including removal of job-related debris

13. Health, Safety & Welfare

• The
  Customer is responsible for ensuring the site is safe and complies with
  all relevant health and safety legislation.
• The
  Company reserves the right to stop work immediately if safety is
  compromised.
• Site
  welfare facilities, including toilets and wash stations, must be provided
  unless agreed otherwise
•  

13 A. Health and Safety Management

EX10 Ltd is committed to maintaining safe working practices across all services delivered.

Where appropriate, works are supported by documented procedures and project controls, which may include:

• Risk Assessments
• Method Statements (RAMS)
• Site-specific health and safety planning
• Working at height controls
• PPE requirements
• Safe access procedures
• Dust and containment measures
• Emergency arrangements
• Welfare considerations

The Company may engage external health and safety support and professional advisors to assist in maintaining appropriate procedures and documentation.

The Company reserves the right to refuse to commence or continue works where conditions are considered unsafe or where site access presents unacceptable risk.

Clients and occupants must comply with all reasonable safety instructions provided during the course of works.

14. Insurance

• The
  Company holds Public and Employers’ Liability Insurance; copies are
  available on request.
• The
  Customer must insure the existing structure and site against fire, flood,
  theft, and other common risks.
• Where
  appropriate, the Company must be named as joint insured or subrogation
  rights must be waived.

15. Guarantees and Warranties

• The
  Company guarantees its workmanship for 12 months from the date of
  completion unless otherwise agreed.
• Materials
  and products are covered by the manufacturer’s warranty where applicable.
• This
  guarantee does not cover damage caused by third parties, misuse, or
  extreme weather.

16. Limit of Liability

The Company’s liability is limited to the value of the
contract. We are not responsible for indirect or consequential loss, including
loss of profit, business interruption, or additional costs arising from delays,
defects or incomplete work caused by third parties or unforeseen issues.

17. Delays and Force Majeure

The Company will not be liable for delays or failures due to
circumstances beyond its control, including but not limited to:

• Adverse
  weather
• Supplier
  delays
• Industrial
  action
• Acts
  of terrorism
• Government
  restrictions
• Subcontractor
  delays beyond our reasonable control

18. Termination

The Company may terminate the agreement if the Customer:

• Fails
  to make payment within the agreed terms
• Breaches
  health and safety obligations
• Prevents
  the Company from performing its duties

All unpaid sums will become due immediately upon
termination.

19. Disputes and Legal Jurisdiction

In the event of a dispute, both Parties agree to attempt
resolution in good faith. Where necessary, disputes may be referred to adjudication
under the Housing Grants, Construction and Regeneration Act 1996,
following the Scheme for Construction Contracts (England and Wales).

This agreement is governed by the laws of England and
Wales. Any legal proceedings will be under the exclusive jurisdiction of
the English courts.

20. Entire Agreement

These terms represent the entire agreement between EX10 Ltd and the Customer. No other representations or discussions will be
legally binding unless confirmed in writing by both Parties.

Documentation Available Upon Request

Where applicable, EX10 Ltd may provide supporting documentation including:

• Insurance details
• Risk Assessments
• Method Statements (RAMS)
• Warranty information
• Product documentation
• Survey reports