Terms & Conditions

EX10 Services Ltd – Terms & Conditions of Business

1. Definitions

• “The Company” refers to EX10 Services Ltd, registered in England and Wales.
• “The Customer” is the individual, company or organisation who has requested services from the Company.
• “Services” means the works and services to be carried out as detailed in our quotation or agreed scope.
• “Offer” refers to any quotation, estimate or tender submitted by the Company.
• “Subcontractor” means any third-party contractor engaged by the Company to carry out all or part of the works.
• “The Parties” refers collectively to EX10 Services Ltd and the Customer.

2. Basis of Contract

All services provided by EX10 Services Ltd are subject to the following terms and conditions. No alternative or additional terms will apply unless agreed in writing by the Company. By accepting our quotation or allowing works to commence, the Customer is deemed to accept these terms in full.

3. Scope of Services

EX10 Services Ltd will carry out the agreed services with reasonable skill and care and in accordance with the agreed quotation or scope. We will use reasonable efforts to meet any agreed timescales but cannot be held responsible for delays beyond our control, including those caused by weather, third-party suppliers, or unforeseen site conditions.

4. Use of Subcontractors

• The Company may engage qualified subcontractors to assist in the delivery of the works.
• All subcontractors will be suitably experienced, insured and approved by the Company.
• The Company remains responsible for managing subcontractors and ensuring works are carried out to standard.
• The Customer must not instruct subcontractors directly without prior written consent.
• The Company accepts no liability for any unauthorised agreements or side arrangements between the Customer and any subcontractor.

5. Customer Responsibilities

The Customer agrees to:

• Provide clear access to the site at the agreed time and date.
• Ensure the site is safe, secure, and free of obstruction.
• Obtain all necessary permissions, consents, and approvals (including planning permission, party wall notices, building control, etc.).
• Provide welfare facilities on site unless otherwise agreed in writing.

Failure to meet these obligations may result in additional charges to cover lost labour time, restocking or rescheduling.

6. Prices and Quotations

• All prices quoted are exclusive of VAT unless otherwise stated.
• Quotes are valid for 30 days unless stated otherwise.
• Prices are based on information provided by the Customer. If this information proves to be inaccurate, the Company reserves the right to revise the quotation.
• Any requested variations or changes to the scope of work will be quoted separately. No variation will be undertaken without written agreement.

7. Unforeseen Work & Variations

Where additional works are required due to site conditions or instructions from the Customer, a revised quotation will be provided. These must be agreed in writing before work proceeds. In urgent situations, work may be carried out on a cost-plus basis with prior verbal agreement.

8. Payment Terms

• Payment terms are strictly 7 days from the date of invoice, unless otherwise agreed.
• For works longer than 14 days, interim invoices may be issued every 2 weeks.
• Late payments will attract interest at 8% above the Bank of England base rate, calculated monthly.
• The Company reserves the right to suspend works for non-payment, following 7 days’ written notice.
• Ownership of materials remains with the Company until full payment is received.

9. Materials and Delivery

• Deliveries will be made over hard, accessible roads. Where this is not possible, offloading and transport on site is the Customer’s responsibility.
• Materials remain at the Customer’s risk once delivered to site. Any theft, loss or damage will be charged accordingly.
• The Company retains ownership of all materials until they are paid for in full.

10. Right of Access for Remedial Works

Right of Access for Rectification

The client agrees to report defects or issues within 14 days of discovery.
In the event that remedial work is required to address any defect or issue arising from services we have provided we reserve the right to reasonable access to the property or premises to carry out necessary inspections, repairs, or corrections, grant such access within a reasonable timeframe following written notice. Failure to provide access may limit our ability to remedy the issue and may void any related warranties or guarantees.

11. Survey and Inspection Disclaimer (e.g. Damp, Structural Issues)

Survey Limitations and Liability
Our surveys (including those relating to damp, structural issues, or other property conditions) are based on a non-invasive visual inspection unless stated otherwise within the survey and are limited to areas that are reasonably accessible at the time of the visit. While we strive to identify potential issues, we do not accept liability for any condition or defect that is concealed, not reasonably visible, or outside the scope of the survey.
Clients should be aware that further intrusive investigation may be necessary to determine the full extent of any issue, and we recommend that qualified specialists be consulted where appropriate. Our findings and recommendations are intended as guidance only and do not constitute a warranty or guarantee of property condition.

                   12. Roofing

For all roofing projects undertaken, the client must provide safe and unobstructed access to the roof and work areas for the duration of the project. All roofing work is weather-dependent, and schedules may be adjusted due to unsafe conditions without liability to the contractor. If hidden issues such as rot, structural damage, mold, or pest infestation are uncovered during the job, the contractor will notify the client and obtain approval before proceeding with any additional work or charges. manufacturer warranties are separate and subject to their own terms. Warranties are void if damage results from third-party work, weather events, or lack of proper maintenance. The contractor follows all applicable safety regulations, and the client must not access the work area during construction. Upon completion, the contractor will perform a general clean-up, including removal of job-related debris

13. Health, Safety & Welfare

• The Customer is responsible for ensuring the site is safe and complies with all relevant health and safety legislation.
• The Company reserves the right to stop work immediately if safety is compromised.
• Site welfare facilities, including toilets and wash stations, must be provided unless agreed otherwise.

14. Insurance

• The Company holds Public and Employers’ Liability Insurance; copies are available on request.
• The Customer must insure the existing structure and site against fire, flood, theft, and other common risks.
• Where appropriate, the Company must be named as joint insured or subrogation rights must be waived.

15. Guarantees and Warranties

• The Company guarantees its workmanship for 12 months from the date of completion unless otherwise agreed.
• Materials and products are covered by the manufacturer’s warranty where applicable.
• This guarantee does not cover damage caused by third parties, misuse, or extreme weather.

16. Limit of Liability

The Company’s liability is limited to the value of the contract. We are not responsible for indirect or consequential loss, including loss of profit, business interruption, or additional costs arising from delays, defects or incomplete work caused by third parties or unforeseen issues.

17. Delays and Force Majeure

The Company will not be liable for delays or failures due to circumstances beyond its control, including but not limited to:

• Adverse weather
• Supplier delays
• Industrial action
• Acts of terrorism
• Government restrictions
• Subcontractor delays beyond our reasonable control

18. Termination

The Company may terminate the agreement if the Customer:

• Fails to make payment within the agreed terms
• Breaches health and safety obligations
• Prevents the Company from performing its duties

All unpaid sums will become due immediately upon termination.

19. Disputes and Legal Jurisdiction

In the event of a dispute, both Parties agree to attempt resolution in good faith. Where necessary, disputes may be referred to adjudication under the Housing Grants, Construction and Regeneration Act 1996, following the Scheme for Construction Contracts (England and Wales).

This agreement is governed by the laws of England and Wales. Any legal proceedings will be under the exclusive jurisdiction of the English courts.

20. Entire Agreement

These terms represent the entire agreement between EX10 Services Ltd and the Customer. No other representations or discussions will be legally binding unless confirmed in writing by both Parties.